Our decisions are based on these core values:
- Customer focussed
We listen to our customers and seek an in-depth understanding of your needs, beginning with the choice of developments through to the delivery of test results.
- Delivery is everything
Above all else, we strive to meet or exceed our promises. We only claim test performance that is validated and service that we can deliver.
We are independent and use this freedom to make the best choices for our customers and not our vested interests.
We look for innovative tests, methods of delivery and support to help our customers provide a better service.
We provide access to technical, scientific and service support for each of our tests.
- Prepared to invest
We invest in new tests and in improving our existing offerings, often in response to customer requests and always with the intention of providing a better outcome for diagnosis. We also invest heavily in relationships, with customers and external experts.