COVID-19 has posed many challenges to us all and continues to do so as we head into the winter. During these strange times, our Account Managers and Technical Support Team continue to work remotely but we want to assure you, as a valued customer, that we remain fully committed to supporting you both through provision of advice and guidance and continuing to offer the high level of service you have come to expect from us.
We have also introduced some new initiatives in an attempt to help you as much as we can.
NEW! Technical Support Call Back facility
In addition to being able to contact us by email and telephone we’ve now made it even easier for you to reach us at a time that is convenient for you. With our new ‘call back appointment system’ option, you can select a half hour time slot that is most convenient for you and a member of our Technical Support Team will call you back: https://www.avactaanimalhealth.com/contact-us/
NEW! Avacta Practice Portal
In addition to this, we continue to add to the wealth of quality allergy resources available to you in the new Avacta Practice Portal. The portal enables you to access this information whenever and wherever you may need to, 24/7. Visit avactaanimalhealth.com/login to register.
Extended Technical Support hours
We have also extended the availability of our Technical Support Team, who are now there for you by phone from 9am to 6pm Monday to Thursday and 9am to 5pm on Fridays or by email at firstname.lastname@example.org.
We would like to help you and your practice in any way we can, so please do not hesitate to contact us if we can be of any assistance.
Stay well. Stay safe.
The Avacta Animal Health Team