To ensure that we are supporting you in the best way we can, we’d like to hear what you think about the services we offer.
This Site is made available by Avacta Animal Health Limited (company number: 03879639), with a principal place of business at Unit 651, Street 5, Thorp Arch Estate, Wetherby, LS23 7FZ, United Kingdom – referred to in this statement as “we” or “us”. The Site is hosted for us by Westbrook Creative of 1 Wells Road, Ilkley, LS29 9JB. We can be contacted at firstname.lastname@example.org or on +44 (0)1904 21 7071. Our data protection officer is Tony Gardiner who can be contacted at email@example.com.
For the purposes of applicable data protection legislation (including the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR)), the data controller is Avacta Animal Health Limited of Unit 651, Street 5, Thorp Arch Estate, Wetherby, LS23 7FZ, United Kingdom. As data controller we take all necessary steps to comply with the GDPR when handling personal information and we will meet our legal obligations to you in the way that we deal with that information. We will take reasonable precautions to safeguard your personal data against loss and unauthorised disclosure or access.
What information we process
Information you give us
You may give us information about you by filling in contact forms and registering on our Site, placing orders online or by corresponding with us by phone, email or otherwise.
Information we collect about you
When you visit our Site, we may automatically collect technical information, including the Internet protocol (IP) address used to connect to the Internet; information about your visit, including the full Uniform Resource Locators (URL) clickstream; and your search history on our Site. We may also keep a record of those parts of the Site that you use most often to enable us to monitor, support, improve and develop our services and know which parts are of most interest to you.
Why we process this information
When you provide us with your information we will use it for the purposes of administering your query and responding to you. We therefore have legitimate interests in processing your personal data in this way. When you provide us information for the purpose of placing an order, we will process your data to fulfill the order and to meet our contractual obligations in relation to that order. We will be unable to do this if you do not provide us the data we require to fulfill your order.
Unless you provide your consent by ticking the opt-in box provided we will not further process your name and email address to send you marketing information that you have not requested. Any consent that you provide can be withdrawn at any time by clicking “unsubscribe” on any marketing email we send to you or emailing us at firstname.lastname@example.org. Withdrawing your consent does not affect the lawfulness of any processing which occurred prior to the withdrawal of consent.
We may also use your personal information:
Who we disclose information to
We will take all reasonable care to prevent any unauthorised access to your personal data. We will only supply your personal identifiable information to any third party:
Where we store information
All information collected on this website is stored on servers owned either by us or by our trusted server providers which are held in physically secure locations and are protected by firewall and password based security measures. We will retain your information for six (6) years, after which time it will be destroyed.
The information that we collect from you may be transferred and stored at destinations outside the European Economic Area (EEA) for the purposes of the server and hosting our website and to our associated company, Avacta Animal Health, Inc. for the purposes set out above only. In order to ensure that those third parties treat your personal data in a way which is consistent with the UK and EU’s laws on data protection, we have put in place agreements with those third parties which contain certain provisions approved by the EU for protecting personal data.
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The GDPR gives you a number of rights in respect of your data, including:
Right to access
You have the right to access the information we hold about you. If you would like a copy of this information please contact us at the above email address. We may request proof of your identity before sharing such information.
Right to rectify your personal data
If you discover that the information we hold about you is incorrect or out of date, you may ask us to correct that information.
Right to be forgotten
You may ask us to delete information we hold about you in certain circumstances. It may not be possible for us to delete all of the information we hold about you where we have an ongoing relationship, however please contact us at the above email address and we will do our best to assist with your request.
In addition to the above, you may also ask us to stop or restrict our processing of the information we have about you. You may also ask us to transfer your personal information to a third party in certain circumstances. If you would like any other information on these aspects of your rights, please contact us at the above email address.
What to do if you have any concerns
If you have any concerns regarding our use of your information please notify us as soon as possible – the sooner we know about it the sooner we can resolve it. For further information, or to make a complaint, please email us at the address above. If we cannot resolve a compliant to your satisfaction you can contact the ICO at www.ico.org.uk or by telephoning 0303 123 1113 if the complaint relates to the way your personal data has been handled.
Law and Jurisdiction
© 2018 All rights reserved- Avacta Animal Health Limited